Refund policy
You pay for one finished video. If we cannot deliver it, you get your money back automatically.
Automatic refunds
If the video fails to generate, we retry once at our cost. If it fails again, the full amount is refunded to your card. Refunds usually show on your statement within 5–10 business days.
Photos that cannot be used
Photos are reviewed before you pay. If they cannot be used you are not charged.
Not what you expected
AI results vary. If a face is clearly not recognisable or the video is broken, email support@aizombielovestory.com within 7 days with your order number and we remake it once or refund it.
Free videos
Reward videos have no cash value and cannot be refunded.
Operated by 北京虹创月月科技有限公司, Beijing, China.